HI How aer you today? here i would like to share with you that how to answer and speak on the phone. Aswering the Phone Good Morning/Afternoon/Evening, Englishbaby International, Ilyas speaking. Who is calling, please? Intoroducing yourself This is Ilyas speaking. Hello, or This is Ilyas from Englishbaby International. Asking for someone Could i speak to Mohammed, please? May i speak to Mohammed, please? I'd like to speak to Mohammed, please. Could you put me through to Mohammed, Please? Could i speak to someone who….(say the name that you are looking for) Explaining I'm afraid Mr. Mohammed isn't in at the moment. I'm sorry, he's in a meeting at the moment. I'm afraid he's on another line at the moment. Puttuing someone on hold Just a moment, please. Could you hold the line, please? Hold the line, please. Problems I'm sorry, i don't understand. could you repeat that, please? I'm sorry, I can't hear you very well. could you speak up a litttle, please? I'm afrid to get through several times but it's always engaged. Could you spell that, please? Putting someone through One moment, please. I'll see if Mr. Mohammed is available. I'll put you thrugh. I'll connect you. I'm connecting you now. Taking a message Can i take a message? Would you like to leave a message? Can i give him/her a message? I'll tell Mr. Mohammed that you called I'll ask him/her to call you as soon as possible. Good Luck to you… Ilyas.
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