Lesson
Introducing yourself
This is Mark.
Mark speaking
Asking for Someone
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Mike in? (informal idiom meaning: Is Mike in the office?
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Franks isn't in... Mr Franks is out at the moment...
Asking who is on the telephone
Excuse me, who is this?
Can I ask who is calling, please?
Connecting Someone
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?
